Every few weeks someone messages me asking whether Hellcase is worth trying. I used to type out the same answer every time, but honestly that got old fast. Now I just point people to one specific post and let them read it themselves.
The short version of my own experience: I spent a few months opening cases on Hellcase, kept rough notes on what I got, and walked away with a pretty clear picture of how the site actually works. Nothing dramatic, just a slow pattern of small drops with the occasional decent skin. The site itself runs fine, deposits and withdrawals processed without issues for me, and I never had a support ticket go ignored. That said, my results were pretty average overall, which is more or less what you should expect from any case opening.
What I send people to now is a hellcase user review that lines up closely with my own experience. The person who wrote it tracked their sessions over about six months and laid out the numbers plainly. No hype, no rage, just data and honest commentary. That kind of post is rare and it saves me from having to explain everything from scratch.
If you want more context before reading that thread, the cs reddit page is a decent starting point for general CS2 community discussion and finding similar posts from other players.
Bottom line: go in with realistic expectations, read actual player accounts before spending anything, and you will have a much better time than someone who goes in blind.